Refund & Returns Policy

At FlixTV, we are committed to delivering a high-quality IPTV service and ensuring complete customer satisfaction. Please review our Refund & Returns Policy carefully before making any purchase.

No Physical Returns

FlixTV provides digital IPTV services only. Therefore, there are no physical products to return.

Refund Eligibility

Refunds are only applicable under the following conditions:

• If the service is not activated after purchase
• If there is a technical issue from our side that cannot be resolved
• If the service does not work on your device, despite confirmed compatibility

Non-Refundable Cases

Refunds will NOT be issued in the following situations:

• Change of mind after purchase
• Poor internet connection on the customer’s side
• Device incompatibility (if not confirmed before purchase)
• Account suspension due to misuse or violation of terms
• Partial usage of the service

Refund Timeframe

• Refund requests must be submitted within 24–48 hours of purchase
• Approved refunds will be processed within 5–7 business days

Trial Recommendation

We strongly recommend that users request a trial (if available) before purchasing a full subscription to ensure compatibility and satisfaction.

Contact for Refund Requests

To request a refund, please contact us with your order details:

• 📧 Email: support@flixtv.net
• 📱 WhatsApp / Support: +1 604 373-1978

Policy Updates

FlixTV reserves the right to update or modify this policy at any time without prior notice.